You just used it
That chat window was Sublex Chat
A business you were visiting uses it to answer questions when nobody is at the desk. Eleven at night, a Sunday, in whatever language you happened to write in.
The two things you probably want to know
Were you talking to a person?
No — unless the window told you so. It says AI assistant under the name while the software is answering, and the moment somebody from the business takes over, that changes and says so. We think you are entitled to know which one you are talking to without having to ask.
What happened to what you typed?
It went to that business, and it is theirs. They can read the conversation the same way they would read an email you sent them. If you left a phone number or an email address, they have it, because that is how they get back to you.
We do not read it. Not for support, not to improve anything, not at all. Our own staff cannot open a customer’s conversation, and the database enforces that rather than a policy we ask you to trust. Nothing you said is used to train an AI model.
If you want your details removed, ask the business you were talking to. It is their record, so it is theirs to delete. If you cannot reach them, tell us and we will help them do it.
Only what the business told it
It answers from that business’s own website, documents and answers, and nothing else. When it does not know, it says so and takes a message rather than inventing something. It cannot quote a price, confirm a booking, or give you medical, legal or financial advice, however you ask.
Want one on your own website?
Give it your web address and it reads your site, then answers your customers from it. It takes about fifteen minutes and you do not need a developer. There is a free plan, and it stays free.