Contact
Talk to us
There is no contact form, because it would only email us anyway. Write to the address below and a person reads it. At this size, usually the person who built the thing you are asking about.
Sublex Digital, The Gambia. We answer in English and French.
What to say, so we can help faster
- Something is wrong with my assistant
- Tell us your account email and roughly when it happened. If a customer got a bad answer, send us the question they asked. That is the most useful thing you can give us. Your dashboard collects these on its missed questions screen too, and one answer typed there fixes it for good.
- I want to buy but something is stopping me
- Say what it is. If it is a feature we do not have, we would rather tell you than have you find out after paying.
- I am in The Gambia and want it set up for me
- We do that: set up, trained on your business, invoiced locally, with a person you can ring. Tell us what the business does and we will come back with what it would cost.
- A data or privacy question
- Ask directly. There are things we have not built: data kept in your own country, single sign-on, a signed uptime commitment. If you need one of them, we would rather tell you now than after a contract.
- I used one of these on somebody else's website
- That business holds your conversation, so ask them first if you want it removed. If you cannot reach them, write to us and we will help them do it.
Already a customer? Your plan, usage, conversations and invoices are all in your dashboard, and there is a “Tell us” link in there that reaches the same place as this address. New to Sublex Chat? Try it on your website first. It takes about fifteen minutes and costs nothing.