Contact
Talk to us
There is no contact form. Write to the address below and a person at Sublex Chat reads it, usually the person who built the thing you are asking about.
We answer in English and French. Your message goes to a person, not a queue. The chat bubble on this page answers from the same material, any hour.
What to say, so we can help faster
Something is wrong with my assistant
Tell us your account email and roughly when it happened. If a customer got a bad answer, send the question they asked; that is the most useful thing you can give us.
I want to buy but something is stopping me
Say what it is. If it is a feature we do not have, we will say so before you pay, not after.
A data or privacy question
Ask directly. There are things we have not built: data kept in your own country, single sign-on, a signed uptime commitment. If you need one of them, we would rather tell you now than after a contract.
I used one of these on somebody else's website
That business holds your conversation, so ask them first if you want it removed. If you cannot reach them, write to us and we will help them do it.
Already a customer?
Your plan, usage, conversations and invoices are in your dashboard. Its “Tell us” link reaches this same address.
Open your dashboardNew to Sublex Chat?
Try it on your own website first. About fifteen minutes to have it live, and it costs nothing.
Try it on your site