One price, one quota, one bill

Sublex Chat is an AI customer service assistant for small businesses. It reads your website, documents, and written answers, then answers your customers from that material only. It runs on your website today, with WhatsApp next. When it does not know, it says so, offers a person, and captures the lead instead of guessing.

At 80% we tell you. At 100% the assistant stops answering questions but still takes every enquiry, so nothing is lost while you decide. You can add conversations to the month for a one-off price, or move up a plan. Your own team can keep replying by hand throughout, because a person answering is never counted. Nothing is charged that you did not press a button to buy, and we never move you to a higher plan automatically. That practice is one of the loudest complaints about the incumbents.

Yes, up or down, and your allowance changes with it. If a plan's price changes we hold you on the one you agreed unless you ask to move.

It says so and offers a person, rather than guessing. Any price, date or policy it gives comes from your own material, and every question it could not answer appears in your dashboard.

Yes, and here is why rather than just the word: the line loads async so it cannot slow your pages, the widget draws inside its own sealed shadow root so it cannot read or change anything else on your site, and the key in the line grants nothing beyond chatting with your assistant, on domains you allowlist. The only thing it reports about a page is which one the visitor is on, host and path only.

The chat window comes in English, French, Arabic, and Spanish, with the whole layout mirrored for Arabic. The answers follow your customer: whatever language they write in, it replies in, from the same material.

No. Your knowledge and your transcripts are yours, kept separate from every other business on the platform, and you can have phone numbers and email addresses hidden from anyone who opens your dashboard.

One conversation is one visitor's sitting with the assistant. It ends after thirty minutes of quiet or fifteen messages, whichever comes first, and it only counts when the assistant answers something. That is why a long thread in your dashboard can be more than one conversation on the bill: the thread is the whole history with that visitor, the sitting is one visit inside it. A greeting somebody abandons is free, and anything your team answers by hand is never metered. One rule, on every plan, whichever model is behind it. We say it plainly because vagueness here is where surprise bills come from.

No. It is included in every paid plan. One quota, one bill, no separate AI charge and no separate automation charge.

No. One line pasted into your site's footer, on WordPress, Shopify, Wix, Squarespace, Webflow, or plain HTML. The install guide shows the exact spot on each, and if somebody else manages your site, it includes a ready-made note to send them.

It only answers from your material, so a wrong answer almost always comes from the material itself. Maybe a page went out of date, or two pages disagree. Open the conversation in your dashboard and you can see what it said and which page that came from. Then write the correct answer once, as a question and answer. That outranks the page that misled it, so the same mistake does not come back. Prices have their own guard: a figure written nowhere in your material gets refused, not guessed.

Not yet. WhatsApp is next on the roadmap, and when it opens we will write to the waitlist once. Everything else on this page answers on your website today.

Yes. Leads and missed questions download as a CSV from the dashboard, and any single conversation exports as a file with everything held on that thread. You can also erase a thread outright. Nothing is locked in.