Sublex Chat vs Crisp
A Crisp alternative for a business without a support team
Crisp is a genuinely good product and a fair company. It is French, it is well known across francophone Europe, and its unlimited conversation model is generous in a way most of this category is not.
It is also built for a business with a support desk. The entry paid plan is $45 a month per workspace and carries around 90 automated AI conversations of credit. If you are a clinic, a guest house, a school or a shop with one or two people answering messages between other jobs, you are paying for a shared inbox you will not fill.
Sublex Chat starts at $24 a month billed yearly and includes 500 conversations with the AI answering all of them.
What each one costs
Scroll the table sideways to see Crisp.
| What is being compared | Sublex Chat | Crisp |
|---|---|---|
| Entry paid plan | $29 a month, or $24 billed yearly | $45 a month per workspace |
| AI included | Every paid plan, all conversations | Mini includes $5 of AI credit, around 90 automated conversations |
| Conversations at that price | 500 a month | Unlimited human conversations, AI capped by credit |
| Seats at that price | 2 | 4, then $10 a month each |
| Live chat and human takeover | Business plan | Every plan |
| Free plan | 25 conversations a month | Free forever, 2 seats, 100 customer profiles |
Crisp's unlimited human conversations are a real advantage if you have people to answer them. The comparison that matters is the AI: on Crisp's $45 Mini plan the assistant handles around 90 conversations a month before the credit runs out. On Sublex Chat's Starter plan, $29 a month or $24 billed yearly, it handles 500.
If what you want is software for humans to answer chats, Crisp is excellent. If what you want is for most questions to be answered without a human at all, the maths goes the other way.
Crisp prices checked on crisp.chat/en/pricing, 28 August 2026. Sublex Chat prices come from its own plans, read as this page loads.
The difference that is not about money
Sublex Chat answers only from the material you gave it. Your website, your documents, your price list. It cannot improvise a price, an opening time or an appointment. When the answer is not in your material it says so plainly, takes the customer's number, and records the question on a screen in your dashboard with a button to answer it once and for all.
That refusal is deliberate and it is the reason you can put this in front of customers who are about to spend money.
Both do languages properly, and here is the honest comparison
Crisp is multilingual and good at it. So is Sublex Chat. Here is what that means in practice.
Sublex Chat replies in whatever language the customer writes in, without any setting. The chat window itself, the buttons and labels a visitor sees, ships in English, French, Arabic and Spanish, and for Arabic the whole layout flips to read right to left properly rather than just swapping the words. All of that is on every plan, including the free one, with nothing held back for a bigger tier.
When Crisp is the better choice
- You have people to answer chats. Unlimited conversations across a real team is the right shape for that, and Crisp does it better.
- You want a full CRM and campaigns. Crisp does far more than chat. Sublex Chat does not, on purpose.
- You need more than 3 seats. The Business plan carries 3. Crisp sells seats at $10 a month.
When Sublex Chat is the better choice
- Nobody on your team wants to sit in a chat inbox, and you want most questions answered without one.
- You want the AI answering all your conversations rather than the first ninety.
- You sell something where an invented answer would be a real problem.
- You want the list of questions your website does not answer.
Frequently asked
Is Sublex Chat cheaper than Crisp?
For a small team wanting AI answers, yes. Crisp's entry paid plan is $45 a month per workspace including around 90 automated conversations of AI credit. Sublex Chat's Starter plan is $24 a month billed yearly with 500 conversations answered by the assistant. Crisp includes unlimited conversations answered by humans, which Sublex Chat does not. Crisp prices checked 28 August 2026.
Does Sublex Chat work in French?
Yes, in two ways. The assistant replies in French to anyone who writes in French, with no setting to change. Separately, the chat window itself can be set to French so the labels and buttons a visitor sees are French too. The same is true for Arabic, with right to left layout, and Spanish.
Does Sublex Chat have a shared inbox like Crisp?
Yes. Every conversation across every channel in one place, with filters for what needs a person, what is unread and what was missed, plus search across what was actually said. A team member can take over any conversation and the assistant stops replying on that thread until it is handed back.
How many people can use it?
1 on Free, 2 on Starter, 3 on Business. If you need more than 3, Crisp is the better fit today.
Can I try it without signing up?
Yes. Type your web address on the home page and it reads your site and answers questions about your business, before you make an account.
Try it on your own website. No account needed.
Type your web address and watch it read your site and answer questions about your business.