Sublex Chat vs tawk.to
A tawk.to alternative for when free stops being free
tawk.to is properly free. Unlimited live chat, unlimited agents, ticketing and a knowledge base at no cost is a good offer, and millions of businesses use it happily.
People start looking for an alternative at one specific moment: when they realise the two things they actually wanted are the two things that cost money. Removing “Powered by tawk.to” from their own website is $29 a month. The AI Assist chatbot that answers questions for them starts at $29 a month.
That is the comparison this page is about, and the straight answer comes first: if removing the branding is what you are paying for, tawk.to is cheaper. Their $29 branding fee plus AI Assist from $29 comes to about $58 a month. On Sublex Chat, removing the badge is part of the Business plan, $79 a month or $66 billed yearly.
The comparison worth making is the AI itself, where the entry prices are close: AI Assist from $29 a month, against Sublex Chat's Starter at $29 a month, or $24 billed yearly. Both keep a badge on the widget at that price. What differs is what the assistant does.
Branding gone, and an AI answering questions
What each one adds up to in a month.
- Everything in one plan $79
Business. Both are in the plan.
- Remove the branding $29
- AI Assist $29
If removing the branding is what you are paying for, tawk.to is cheaper. The comparison worth having is the AI on its own, where the entry prices are close and the difference is what the assistant does when it does not know the answer.
What each one costs
Scroll the table sideways to see tawk.to.
| What is being compared | Sublex Chat | tawk.to |
|---|---|---|
| Live chat | Business plan | Free, unlimited |
| Agents or seats | 1, 2 or 3 by plan | Unlimited, free |
| Remove the branding | Business plan, $79 a month or $66 billed yearly | $29 a month |
| AI answering questions | Every paid plan, from $29 a month or $24 billed yearly | AI Assist from $29 a month |
| Both of those together | Business plan, $79 a month or $66 billed yearly | About $58 a month |
| Where the answers come from | Your website, documents and price lists, read automatically | A Knowledge Base and Shortcut FAQs you write first |
| Free plan | 25 conversations a month | Genuinely free live chat |
If you are happy with the badge and answering chats yourself, stay on tawk.to. It is free and it works. This page is only for the businesses that have reached the point of paying.
tawk.to prices checked on tawk.to/pricing, 30 August 2026. Sublex Chat prices come from its own plans, read as this page loads.
The difference that is not about money
tawk.to's AI Assist answers from your knowledge base and FAQ. Sublex Chat does the same thing from a wider base: your website, your documents, your price lists and your own question and answer pairs, read automatically rather than typed in by you.
And it will not guess. Sublex Chat answers only from what you gave it. It cannot invent a price, an opening time or an appointment. When the answer is not in your material it says so, takes the customer's number, and puts the question on a screen in your dashboard, in the customer's own words, with a button to answer it. Answer it once and it is never missed again.
That list tells you exactly what your website forgot to mention, which is something no live chat inbox will ever tell you.
The other thing worth knowing
You do not have to type your knowledge base first. tawk.to's chatbot works from a knowledge base you write. Sublex Chat starts by reading the website you already have. Give it your web address and it builds the assistant from your existing pages, then you add anything else that lives in a folder somewhere.
Most businesses are answering customers about fifteen minutes after they start.
When tawk.to is the better choice
- You want free, and free is enough. Unlimited chat and unlimited agents at no cost is a real offer, and Sublex Chat does not match it.
- You have a big team answering chats. Unlimited agents against 3 seats is decisive.
- You want hired chat agents. tawk.to sells trained people at $1 an hour to answer on your behalf. Sublex Chat does not do that at all.
When Sublex Chat is the better choice
- You want questions answered without anyone sitting in an inbox.
- You do not want to write a knowledge base before the assistant is useful. Sublex Chat reads your website itself.
- You would rather it declined than guessed.
- Your customers write in several languages. Sublex Chat replies in whatever language they use, and the widget itself ships in English, French, Arabic and Spanish with right to left layout for Arabic, on every plan including free.
Frequently asked
Is tawk.to really free?
Yes, for live chat with unlimited agents. Two things cost money: removing the tawk.to branding at $29 a month, and the AI Assist chatbot from $29 a month. Checked 30 August 2026.
Is Sublex Chat cheaper than tawk.to?
For branding removal plus an AI, no. That is about $58 a month on tawk.to against the Sublex Chat Business plan at $79 a month, or $66 billed yearly. Free tawk.to is cheaper than anything. Compare the AI on its own and the prices are close: AI Assist from $29 a month against Starter at $29, or $24 billed yearly. The difference at that price is not the money, it is that Sublex Chat reads your website rather than a knowledge base you write first, and declines rather than guesses when the answer is not there. tawk.to prices checked 30 August 2026.
Do I have to write a knowledge base first?
No. Give Sublex Chat your web address and it reads your existing website. You can add documents, price lists and question and answer pairs afterwards, but nothing has to be written from scratch to get started.
Does Sublex Chat put its badge on my site?
Removing it is part of the Business plan. The Free and Starter plans carry it.
Can a person take over the conversation?
Yes, on the Business plan. You reply as yourself in the same window and the assistant stops replying on that thread until you hand it back.
What happens when it does not know?
It says so, asks for the customer's contact details, and logs the question for you to answer once. It does not guess.
Try it on your own website. No account needed.
Type your web address and watch it read your site and answer questions about your business.